Your features
Your features
All functions at a glance
Discover how smao sets standards today with smart automation, seamless integrations, intelligent routing, and scalable AI assistants.
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Functions
From 24/7 availability through call analysis and intelligent forwarding to the central knowledge database – all the tools for your perfect AI customer support.
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Integrations
Seamless integration with CRM, ticketing, and collaboration systems like HubSpot, Salesforce, Slack, and more - for smooth workflows without media breaks.
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Live telephone assistants
Over 500 smao assistants are already live, handling thousands of calls daily and guaranteeing you reliable, GDPR-compliant service.
Statistics
Clear dashboards with real-time metrics on call volume and response times - for data-driven decisions and continuous optimization.
Statistics
Clear dashboards with real-time metrics on call volume and response times - for data-driven decisions and continuous optimization.
Statistics
Clear dashboards with real-time metrics on call volume and response times - for data-driven decisions and continuous optimization.
Call log
Detailed log of all conversations including transcripts, duration, and recordings - for comprehensive tracking and quality assurance.
Call log
Detailed log of all conversations including transcripts, duration, and recordings - for comprehensive tracking and quality assurance.
Call log
Detailed log of all conversations including transcripts, duration, and recordings - for comprehensive tracking and quality assurance.
AI assistants
All settings including the individual phone number of your AI phone assistant.
AI assistants
All settings including the individual phone number of your AI phone assistant.
AI assistants
All settings including the individual phone number of your AI phone assistant.
Employee
Create employees to forward them and give the AI assistant knowledge about them.
Employee
Create employees to forward them and give the AI assistant knowledge about them.
Employee
Create employees to forward them and give the AI assistant knowledge about them.
Contacts
Synchronize and maintain customer data - for personalized call interactions and customizable behavior.
Contacts
Synchronize and maintain customer data - for personalized call interactions and customizable behavior.
Contacts
Synchronize and maintain customer data - for personalized call interactions and customizable behavior.
Glossary
Define and maintain technical terms and keyword lists centrally - this way, the AI assistant perfectly understands your industry and your vocabulary.
Glossary
Define and maintain technical terms and keyword lists centrally - this way, the AI assistant perfectly understands your industry and your vocabulary.
Glossary
Define and maintain technical terms and keyword lists centrally - this way, the AI assistant perfectly understands your industry and your vocabulary.
Knowledge base
Store answers, scripts, and FAQs that the assistant can access in real-time - for consistent, correct, and fast responses.
Knowledge base
Store answers, scripts, and FAQs that the assistant can access in real-time - for consistent, correct, and fast responses.
Knowledge base
Store answers, scripts, and FAQs that the assistant can access in real-time - for consistent, correct, and fast responses.
Redirects
Automatic routing of complex inquiries to the right experts both within and outside the team.
Redirects
Automatic routing of complex inquiries to the right experts both within and outside the team.
Redirects
Automatic routing of complex inquiries to the right experts both within and outside the team.
Call analysis
AI-assisted evaluation and forwarding of your phone calls: Build logics and forward information via Webhook - according to your needs.
Call analysis
AI-assisted evaluation and forwarding of your phone calls: Build logics and forward information via Webhook - according to your needs.
Call analysis
AI-assisted evaluation and forwarding of your phone calls: Build logics and forward information via Webhook - according to your needs.
Prompt Builder
Create, test, and optimize individual conversation prompts directly in the interface - for tailored responses and higher hit rates.
Prompt Builder
Create, test, and optimize individual conversation prompts directly in the interface - for tailored responses and higher hit rates.
Prompt Builder
Create, test, and optimize individual conversation prompts directly in the interface - for tailored responses and higher hit rates.
Integrations
Seamless integration with CRM, ticket, and collaboration tools (e.g., Slack, HubSpot, Salesforce) - all centrally managed through smao.
Integrations
Seamless integration with CRM, ticket, and collaboration tools (e.g., Slack, HubSpot, Salesforce) - all centrally managed through smao.
Integrations
Seamless integration with CRM, ticket, and collaboration tools (e.g., Slack, HubSpot, Salesforce) - all centrally managed through smao.
Organization
Individual rights assignment to the team - for flexible division of labor and controllable data access. Seamless integration with CRM, ticket, and collaboration tools (e.g., Slack, HubSpot, Salesforce) - all centrally managed through smao.
Organization
Individual rights assignment to the team - for flexible division of labor and controllable data access. Seamless integration with CRM, ticket, and collaboration tools (e.g., Slack, HubSpot, Salesforce) - all centrally managed through smao.
Organization
Individual rights assignment to the team - for flexible division of labor and controllable data access. Seamless integration with CRM, ticket, and collaboration tools (e.g., Slack, HubSpot, Salesforce) - all centrally managed through smao.
Feedback and Help
Direct line to support, extensive documentation, and community forum - so you can find help anytime and use your system optimally.
Feedback and Help
Direct line to support, extensive documentation, and community forum - so you can find help anytime and use your system optimally.
Feedback and Help
Direct line to support, extensive documentation, and community forum - so you can find help anytime and use your system optimally.
FAQs
Frequently Asked Questions
Do you have unanswered questions? Feel free to write to us via live chat and we will help you!
General
Data protection
Further
How does the AI phone assistant smao work?
After creating and setting up your account, you will be assigned a phone number. You can use this number to have incoming calls handled automatically.
Do I need special hardware, software, or programming skills?
How quickly can the AI assistant be put into operation?
Can I test Smao for free?
How do I reach the smao support and get help with questions?
FAQs
Frequently Asked Questions
Do you have unanswered questions? Feel free to write to us via live chat and we will help you!
General
Data protection
Further
How does the AI phone assistant smao work?
After creating and setting up your account, you will be assigned a phone number. You can use this number to have incoming calls handled automatically.
Do I need special hardware, software, or programming skills?
How quickly can the AI assistant be put into operation?
Can I test Smao for free?
How do I reach the smao support and get help with questions?
FAQs
Frequently Asked Questions
Do you have unanswered questions? Feel free to write to us via live chat and we will help you!
General
Data protection
Further
How does the AI phone assistant smao work?
After creating and setting up your account, you will be assigned a phone number. You can use this number to have incoming calls handled automatically.
Do I need special hardware, software, or programming skills?
How quickly can the AI assistant be put into operation?
Can I test Smao for free?
How do I reach the smao support and get help with questions?