With smao, we have measurably optimized our phone support as a Managed Security Provider. Our callers receive immediate answers to common questions, and complex issues are sorted directly – without detours. The AI accesses our own knowledge database and hands everything off cleanly to the ticketing system. This saves a lot of time and thus also money. Result: Less effort for the team, more structured processes, better user experience. Everyone wins. We are excited about which additional features will be rolled out over time.

I am currently in the testing phase and so far I am really impressed. The AI recognizes requests surprisingly well and also understands more complex relationships. The problem detection has already worked very reliably in my previous tests. The user interface is clearly structured and intuitively usable – just as one wishes. There is also a lot happening in terms of integration: many interfaces are already available, and new ones are constantly being added. The high-quality language models and the naturally sounding voices are particularly noteworthy – a real plus compared to other solutions. The SSO integration has been perfectly implemented. I wish the same thoughtful and smooth experience for other applications as well. Overall: A very successful first impression with great potential for the future!

Clear recommendation for smao. smao reliably takes calls, answers routine questions from customers and prospects, and directly forwards complex issues. The setup was surprisingly easy, and the integration into our systems went smoothly. We were particularly impressed by the GDPR-compliant data protection at EU level with German servers. In short: smao saves time, relieves the team, and noticeably improves our customer service.