Freshdesk Integration: Automated Ticket Management & Call Insights
With the smao-Freshdesk integration, tickets and summaries created from calls are automatically placed in your Freshdesk workspace. This way, you can process customer inquiries faster, keep track of SLA KPIs, and improve your customer support automation.
Key Features & Benefits
Automatic Ticket Creation: Support tickets with transcripts and priority are created from incoming calls.
AI Summaries: Editable call notes and sentiment analysis directly in the ticket.
SLA Monitoring: Escalate critical calls through custom rules.
Team Collaboration: Notifee your agents via Freshdesk workflow.
GDPR Compliant: Secure data storage in the EU.
How to Set Up the Integration
Connect smao to Freshdesk via API key.
Define the target support queue.
Customize ticket templates and priorities.
Start the synchronization.
Why Freshdesk & smao?
You combine intelligent call monitoring with proven ticket management – for faster response times and higher customer satisfaction.
Activate Freshdesk Integration now and automate tickets & call insights!