Slack Integration: Real-Time Call Analysis in Your Workspace
With our Slack integration, you seamlessly integrate the smao AI phone assistant into your team workspace. Every analyzed conversation, sentiment analysis, and follow-up recommendation automatically lands in your Slack channel – for faster response times, optimized customer support automation, and higher customer satisfaction.
Key Features & Benefits
Real-Time Notifications & Alerts: Automatic Slack notifications for new or prioritized calls directly to the team.
AI-Powered Analysis & Voice Analytics: Speech-to-Text evaluation, sentiment scoring, and summaries via Slack Bot.
Team Collaboration & Omni-Channel Support: Tag colleagues, discuss call insights, and improve your support process.
Flexible Filters & Triggers: Configure alerts by call type, keywords, or urgency – from support tickets to sales leads.
GDPR-Compliant Data Transfer: Fully encrypted via EU servers, ensuring GDPR compliance.
How to Set Up the Integration
Authorize smao in your Slack workspace.
Select the target channel for your call analysis.
Adjust filter rules and notification triggers as needed.
Start monitoring – your team can get started right away!
Why Slack & smao?
The combination of AI phone assistant and Slack Bot for Call Management provides you with seamless end-to-end communication. You simplify processes, accelerate response times, and ensure higher customer satisfaction – all centralized in your preferred collaboration tool.
Activate Slack Integration now and receive call insights in real-time in your team channel!