Jira Service Desk Integration: Seamless Ticket Automation
Connect smao with Jira Service Desk and automatically create issues from calls, including conversation notes. Accelerate your IT and support workflow and improve your incident management.
Key Features & Benefits
Auto-issue creation: AI-generated summaries as ticket descriptions.
Prioritization: Automatic assignment based on urgency.
Status updates: Call status and follow-up reminders.
Team collaboration: Comments & tags in real-time.
GDPR-compliant: Secure storage in EU data centers.
How to set up the integration
Link smao with Jira Service Desk via API token.
Define project, issue type, and priority.
Configure trigger rules.
Activate ticket mapping.
Why Jira & smao?
Optimized IT support processes and faster issue resolution through automated call tickets.
Now activate Jira integration activate and manage support tickets efficiently!