Integration

Integration

Integration

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Microsoft Teams

Automatically sync calls and customer data with Dynamics 365.

Microsoft Teams integration for synchronizing calls and customer data
Microsoft Teams integration for synchronizing calls and customer data
Microsoft Teams integration for synchronizing calls and customer data

Teams Integration: Real-time Alerts & Collaboration in Microsoft Teams


With the smao Teams integration, your team receives automated call notifications, summaries, and follow-up tasks in Microsoft Teams. Avoid information silos and speed up your team communication.


Key Features & Benefits


  • Instant Notifications: Posts in Teams channels for new calls.

  • Call Summaries: AI-generated transcripts & highlights.

  • Task Integration: Create to-dos directly from Teams.

  • Channel Configuration: Use multiple channels simultaneously.

  • GDPR Compliant: EU servers & encrypted data transmission.


How to Set Up the Integration


  1. Install the smao app in Teams.

  2. Select target channel and event types.

  3. Adjust notification rules.

  4. Start the integration.


Why Teams & smao?


Foster collaboration and responsiveness directly in your preferred chat tool.



Now activate the Teams integration activate and automate call insights!